![]() Remember: Via is a community, and you’re sharing your ride with other members. Additionally, you can contact the driver partner at any time directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen. For assistance, you can reply to that text, or call us at 81, and our Live Support team will help out. Make sure you’re at the pick-up spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. Either way, the exact pick up location will always be displayed in the app. Sometimes, the app will give you the address or business name at your pick-up spot to help you find it. It’s usually the corner closest to the pick-up location you requested, but you may be asked to walk a few blocks. ![]() Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location (remember it may not be where you booked) and information on the car picking you up, will then be displayed.Īfter you book a ride, the app will display the pick-up location where the vehicle will meet you.Īs we are a corner-to-corner service, your actual pick-up spot may differ from where you asked to be picked up. STEP 3: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs and different ride options). Via will check for available vehicles and connect you with the best vehicle for your ride. STEP 2: Move the map until the orange marker is at your desired drop-off location and press "Set Dropoff." You can also manually type your address in the search bar and select the correct one from the drop down. STEP 1: Move the map until the blue marker is at your desired pick-up location and press "Set Pickup." You can also manually type your address in the search bar and select the correct one from the drop down. We are also happy to waive the cancellation fee in the event of an emergency or an unforeseen situation.ĭownload our free app (available on iPhone and Android ), sign up for Via, and book a ride in three super-easy steps: However, if a cancellation occurs because the current ETA is more than 5 minutes greater than the original ETA that was quoted at the time of booking, the system will automatically waive the cancellation fee as we understand that in these situations our members need to be able to make the most informed decision about their ride. This is due to the fact that as soon as a request enters the system, the car assigned will be rerouted to accommodate the pick up, so it can end up adding a slight detour to not just the driver but also the existing passengers in the vehicle. Our policy is that for any rides cancelled more than 1 minute after booking Via reserves the right to charge a $1.50 cancellation fee. If this is the case, you can find the button again by pressing the grey line on the bottom of your screen just above the vehicle license plate number and description. Please note that sometimes the "Cancel Ride" button will be hidden on the screen in order to give you more space to view the map. Members using commuter benefits cards always ride in vehicles which can seat six or more.Īfter a ride has been booked, you can cancel it by selecting the "Cancel Ride" option, at the bottom of your phone screen. Please note that if you sign up using a commuter benefits debit card, you'll need to confirm through the app that you will use it in a manner consistent with your employer's commuter benefits program. ![]() Igoe Administrative Services Benefits Card.You can pay for Via with the following commuter benefit debit cards: Can I smoke or use an electronic cigarette in my Via?Ĭommuter benefits are employer provided voluntary benefit programs that allow employees to reduce their monthly commuting expenses for transit, van-pooling, bicycling, and work-related parking costs.Do you have vehicles that can accommodate me? Can service animals or pets ride with me?.Why is my place pin in the middle of the ocean?.I am not receiving my temporary password!.How do I retrieve something I left in a Via?.My driver was great! How do I let them know?.How do I pay for Via with my commuter benefits debit card?.Which commuter benefits cards can I use to pay for Via?.Why does Via need my credit card number?. ![]() How many people will I share a ride with?.
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